Refund policy

Items may be returned within 30 days of delivery. This page covers what can be returned, how a return is handled, and how and when your money is refunded.

1. Return Conditions

To be accepted, a returned item must be:

- Unwashed, unworn, and free of makeup, perfume, deodorant, or stains.
- In its original condition with all tags attached.
- Accompanied by your order number as proof of purchase.

Please do not refuse delivery to start a return. A refused parcel may stop us from processing the return and can delay or void the refund.

2. Customized Items

Customized items are made specifically for you and are non-returnable. This includes:

- Custom color selection.
- Custom sizing to your measurements.
- Additional custom modifications.
- A color outside the main product photo.
- An altered back design or other structural changes.
- Sizes outside the range listed in our Size Guide (US0-16 and US18W-26W), or custom measurements.
- Bespoke production from customer-supplied reference images or OEM requests.

3. Return Shipping and Restocking

For returns not caused by us, including change of mind, personal preference, fit issues, or ordering several items to try and keeping one, the customer is responsible for return shipping. Original shipping charges are non-refundable.

Approved eligible returns are subject to a 20% restocking fee based on the item price. No additional packaging or handling deduction will be charged.

For seller-caused issues, the rules in Section 4 apply.

4. Fit Issues and Seller-Caused Issues

A fit issue is not the same as a sizing error. If the item was made in the size you ordered, fit issues resulting from customer measurements or fit preferences are generally not a seller responsibility. As a courtesy, we will contribute up to 20% of the item price toward local alterations.

If we made the wrong size compared with what you ordered, sent the wrong item, color, or style, or the item arrives with a verified defect or damage, please contact us within 30 days of delivery with your order number and clear photos.

Once the issue is confirmed, we will offer a remake, replacement, or full refund. If a return is required, we will provide return instructions and cover reasonable return shipping. No restocking fee or additional packaging or handling deduction will apply to seller-caused issues.

5. Color Variation

Color tones can look different across fabric types. For example, the same shade on chiffon and on silk satin will read differently. This is a natural property of dyed fabric, not a color error.

6. Non-Returnable Items

- Rush orders and delivery insurance.
- Digital products.
- Lingerie and disposable goods.
- Color swatches.
- Gratuities.

7. How to Start a Return

1. Email support@juevvjue.com within 30 days of delivery with your order number and clear photos.
2. Once approved, we will send you the return address and instructions. Ship the item within 7 business days of receiving the return address and share the tracking number with us.
3. All returns go through a quality inspection. Refunds are issued only after we confirm the condition and the stated issue.

For non-seller-related returns, the buyer is responsible for any return customs charges. For seller-caused issues, we will confirm the customs and shipping arrangements in the return instructions.

8. Refunds

All returned items go through a quality inspection. Refunds are issued only after we confirm the item's condition and the stated issue. Approved refunds will be issued to the original payment method.

Once your refund has been issued, please allow 3-7 business days for the funds to appear in your account. Processing times vary by bank or payment provider, and your financial institution may apply minor transaction fees.

We reserve the right to decline refunds for items returned in unacceptable condition. No shipping, packaging, handling, or restocking deductions other than those expressly stated in this policy will be applied.

9. Cancellation Policy

- Full refund for cancellations within 24 hours of payment confirmation.
- After 24 hours, a partial refund applies: the product value minus a 10% to 50% restocking fee. Shipping is not refunded.
- Cancellations are not possible once an order has shipped.